Shipping Policy

Shipping & Delivery

We are delighted to offer free worldwide shipping on every order, embracing our commitment to make your shopping experience as seamless as possible. After placing your order, please allow 3 to 5 business days for processing before we dispatch your items. We understand the anticipation of receiving your order and make every effort to ship it swiftly.

Once your package is shipped, you can expect it to arrive within approximately 7 to 10 business days, with delivery times varying based on your location and local postal services. However, we kindly advise you to consider the potential for unforeseen delays due to holidays, natural disasters, or global events such as pandemics.

Pre-Orders & Backorders
For orders containing pre-ordered or back-ordered items, we will ship all in-stock items immediately. The pre-ordered or back-ordered items will be sent separately once they are available. Rest assured, if you receive a partial shipment, your remaining items are en route.

Order Tracking
After your order is dispatched, a confirmation email or SMS will be sent to you (if a phone number is provided) containing your tracking number and the link to monitor your package's journey. Please allow 1 to 3 business days for tracking updates to appear.

Wrong Address Disclaimer
It is your responsibility to ensure that the shipping address entered during checkout is accurate. If you suspect you provided an incorrect address, contact us immediately. We will do our utmost to assist, but cannot guarantee changes post-processing.

Returns
When placing an order with us, you agree to cover the return shipping costs where applicable. For specifics regarding your eligibility for returns, please refer to our Return & Refund Policy.

Lost or Stolen Packages
Nailè cannot be held responsible for packages that are lost or stolen once marked as delivered. If tracking indicates your package has been delivered but it has not arrived, contact your local shipping carrier using the provided tracking details. Should you require additional help, our support team is available to guide you through the necessary steps.