FAQ
Welcome to the Frequently Asked Questions (FAQ) section of Nailè! Here, we answer common queries to help you enjoy our premium press-on nails without a hitch.
1. What products does Nailè offer?
Nailè specializes in premium press-on nails and accessories that bring salon-quality results directly to your home. Our products are designed for effortless beauty and convenience, allowing you to achieve stunning nails in just minutes.
2. How do I apply Nailè press-on nails?
Applying Nailè press-on nails is quick and easy! Each set comes with simple, step-by-step instructions. Just clean your natural nails, select the right size press-on nails, apply the adhesive, and press on the nails. You’ll have a flawless look in about 15 minutes.
3. Are Nailè products safe?
Absolutely! Nailè products are crafted from non-toxic, skin-friendly materials that comply with EU safety standards. When used as directed, they're safe for regular wear and will keep your nails looking fabulous.
4. How long do the nails last?
Our high-quality press-on nails can last anywhere from 7 to 14 days, depending on how you apply and care for them. Individual results may vary based on your nail condition and lifestyle.
5. Do you accept returns or exchanges?
Since our products are personal in nature, we do not accept returns or exchanges. Please double-check your order before finalizing. If there’s an issue with your item, let us know within 7 days of receiving it, and we will assist you.
6. What if I receive a damaged or defective product?
If you happen to receive a damaged or defective item, please reach out to our customer service within 7 days. Include photos of the issue, and we’ll do our best to resolve it quickly.
7. How can I reach Nailè customer service?
You can contact Nailè customer service via email at customer.service@naile.com. We strive to respond to inquiries within 24 hours.
8. Do you ship internationally?
Yes! Nailè offers worldwide shipping. For our customers in Europe and the UK, all prices include tax (VAT included). We provide DDP/DDU service, meaning you won’t face extra customs charges at delivery. Plus, we offer free shipping for EU orders over €75!
9. How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. Use this number to track your package and stay updated on its delivery status.
10. Are the nails suitable for all nail types?
Nailè press-on nails are designed to fit most nail types. However, if you have specific nail health concerns, we recommend consulting a professional before use to ensure the best results.